Refund Policy

KINEAMOLI LTD Return & Refund Policy

We accept returns of all full-price merchandise within 30 days of the order shipment date. To be eligible for a return, your item must be shipped back to us within 7 days of receiving return approval.

How to Request a Return
Please contact our customer service team in advance via phone or email to confirm your return and obtain the authorized warehouse address.

• Email: service@costelmirelro.com

• Phone: +86 17667568542

Return Shipping Instructions

• International Customers (Outside the US): Please use an international courier to ship the return to our Hong Kong warehouse address.

• US Customers: Please use a local US courier to ship the return to our US warehouse address.

Authorized Return Addresses

• Hong Kong Warehouse: H11, 1/F, Kaiser Estate Phase 2, No. 51 Man Yue StreetHunghom, Kowloon Hong Kong

• China Warehouse:Room 1502, Building 3, Tian'an Cyber Park,Chegongmiao, Futian District,Shenzhen, Guangdong 518048

After Your Return is Delivered
Please allow 2-3 business days for us to inspect and process your return. Once processed, you will receive an email notification confirming your refund. Please allow an additional 3-5 business days for the refund to appear on your original payment method.

Refund & Exchange Details

• Non-Quality Issues: If the original packaging seal has been broken or the product has been unsealed, a refund of 80% of the order value will be issued.

• Quality-Related Issues: For products with verified quality issues, a free replacement or a full refund will be provided.